Where do you ship my order from?
Mrs Jack is based in Amsterdam, The Netherlands, Europe.

Are the items used for the tablescapes, trays and still-lifes vintage?
Yes, 90% of them are, some items are even antique, also brand new items are used by Mrs Jack, it’s all in the mix.
Every vintage item used by Mrs Jack is in mint condition; thoroughly cleaned and restored where needed. (if not it’s noted fir you)

Can I order a special themed tablescape or tray?
Sure, you can always ask Mrs Jack for custom-made styling.

Can I get my order giftwrapped?
Yes! Giftwrapped sets can be found under the category Gift Boxes.
Mrs Jack will giftwrap your other orders on request, just fill in your wishes on the order form and we’ll tke it from there.

Can I rent a table scape?
No, sorry, Mrs Jack is afraid about damaged goods…

Do you sell outside of the webshop?
Yes, once in a while we do! Click here for more information

How do I order?
Just fill in our form and we’ll take it from there.

Is shipping free?
No but it’s cheap; €6,75 within The Netherlands, with a track and trace number.
(Worldwide: see info below) Occasionally we ship sets for free: that’s noted behind the price.

What is the estimated shipping time for my order to arrive?
Within The Netherlands mostly 1 day, but 3 days tops. Within Europe 15 days (For info on shipping time to Asia, USA, Russia please ask us via mail.)

Can I get express delivery?
Yes you can, we can deliver in The Netherlands in 1 day on weekdays, if you order before 2 p.m. Rates are those of Post NL.

Delivery by 0 – 2 kg 2 – 5 kg 5 – 10 kg 10 – 20 kg 20 – 30 kg
10 a.m. € 29.95 € 35.95 € 35.95 € 42.95 € 42.95
12 noon € 24.45 € 30.45 € 30.45 € 36.75 € 36.75

*above rates copied from postnl.nl

What is the cost of shipping Worlwide?
That depends on what you order and where you order from; Mrs Jack will inform you personally.

If you have other questions please fill in the form below and we’ll get back to you.